PROFESSIONAL EXPERIENCE

Senior Design Program Manager
Design Systems | Design Operations

Translating organizational strategy into operational capability.

Senior Design Program Manager specializing in Design Systems and Design Operations. Builds operating models, governance, planning routines, documentation, and measurement practices that help Design Systems scale. Enables better planning, decision-making, and cross-functional execution through clearer ownership, stronger operating rhythms, and scalable ways of working.


Core Expertise
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Operating Models • Governance & Decision Making • Portfolio Planning & Execution • Organizational Readiness

Design Systems Operations & Enablement • Adoption Measurement • Release Planning • Intake & Contribution Models

Knowledge Architecture • Documentation Strategy • AI Enablement • Cross-Functional Leadership

History of Work
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PayPal • Contract | Apr 2025 - Jun 2026
Senior Design Program Manager, Experience Design Operations

  • Built the Design System adoption framework, aligning Design, Engineering, and Design Operations around a shared WCAG-compliant rollout approach for Consumer Native.

  • Defined the AI enablement strategy for AI-assisted Design System workflows, establishing the governance, knowledge, and review practices needed before AI could be trusted in production.

  • Supported portfolio planning by analyzing roadmap priorities, migration sequencing, delivery risk, resourcing, and team capacity.

  • Defined adoption governance, aligning leadership, Design Operations, and the Design System team on outcomes, measurement, accountability, and stewardship.

  • Co-developed the Experience Readiness model, defining ownership for documentation, communications, and release readiness as the Design System matured.

  • Developed version-transition and release planning guidance across design, native, and web, helping teams coordinate migration work, platform readiness, and delivery risk.

  • Authored a phased adoption measurement model that gave Design, Engineering, and Design Operations a shared model for tracking adoption.

  • Analyzed program delivery data to identify systemic aging and rollover patterns, securing leadership approval to redesign the workflow system.

Frame.io (Acquired by Adobe) | Oct 2021 - Oct 2022
Senior Design Program Manager, Design Systems & Design Operations

  • Brought Design Systems into Frame.io's company-wide eight-week Cycle Planning, aligning system priorities, capacity, and dependencies with cross-functional product roadmaps.

  • Established the operating model for Design System intake and contribution, creating a single governance path for Design, Product, and Engineering requests.

  • Rationalized design tooling, licensing, and vendor investments for a 40+ person Design organization, reducing cost and administrative overhead while improving operational efficiency.

  • Established the operating cadence for a multidisciplinary Design Systems team spanning Design, Content, and Motion, connecting portfolio planning, sprint execution, and stakeholder reporting.

  • Standardized onboarding through shared documentation, playbooks, and reusable resources, improving onboarding consistency while reducing manager overhead across the Design organization.

Etsy • Contract | Sep 2023 - Feb 2025
Project Manager, Design Systems

  • Owned quarterly Design System Key Results, partnering with managers to define success criteria, align execution across Design, Accessibility, and Engineering, track progress, and synthesize program health for director and VP portfolio reviews.

  • Coordinated cross-functional delivery of Etsy's Design System token program, aligning Design and Engineering execution during the company's brand refresh.

  • Managed the Design Systems planning cadence across Design, Accessibility, and Engineering, coordinating prioritization, capacity planning, roadmap sequencing, and cross-functional execution.

  • Co-authored the vision and strategy for Collage, Etsy's Design System, aligning cross-platform direction and informing future investment priorities.

  • Led a Design System sentiment assessment that identified adoption barriers, informed roadmap priorities, and guided documentation investments.

  • Led rollout readiness for Figma linter adoption through governance, documentation, communications, issue tracking, and adoption support.

Grubhub | Dec 2018 - Oct 2021
Senior Producer; Senior Design Program Manager, Design Systems & Design Operations

  • Established shared planning, intake, and contribution practices that aligned multiple product teams around Cookbook Design System delivery.

  • Improved planning consistency across seven product teams by introducing Jira workflows and planning practices that strengthened the handoff between product planning, UX discovery, and engineering.

  • Partnered with Design leadership to standardize planning, staffing, and work sequencing through a shared Design Program operating playbook.

  • Built a centralized knowledge system for onboarding, tools, documentation, and ways of working, replacing fragmented process documentation.

  • Partnered with Design Managers to integrate design earlier into product planning, creating more time for discovery before implementation.

  • Led design community programs, including a 50+ person offsite, guest-speaker series, and UX research events that strengthened team culture and knowledge sharing.

  • Helped merge Chicago's and New York's design operating playbooks into a single team standard, reconciling where their practices aligned and diverged.

Blue Chip Marketing | 10/2014 - 06/2018

Senior Digital Producer, Experience Design

  • Led a cross-functional team, expanding the design practice and achieving a 20% increase in productivity.

  • Implemented a successful transition from waterfall to agile methodology.

  • Managed end-to-end client and stakeholder relationships for programs.

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EDUCATION & TOOLS

School of Visual Arts, New York, NY • BFA, Illustration | Scrum Product Owner (CSPO)

Figma • FigJam • Jira • Confluence • Miro • Notion • Asana • ChatGPT • Claude

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